|
|
Escalation Procedures
Response Times for Customers not under Maintenance Contracts
| Severity Level | Response Time for preliminary investigation |
|---|
| Fatal | 2 hours |
| Major | 4 hours |
| Minor | Same Day |
If you are dissatisfied with the time an issue is taking to be resolved the please do not hesitate to contact in the
first instance;
Steve Fone,
National Service Manager,
steve@paclink.com.au
|
Phone: 1300 657 741
(612) 9904 6900
Mobile: 0419 997 591
|
| If still dissatisfied then contact: |
Craig Martyn,
Managing Director,
craig@paclink.com.au
|
Phone: 1300 300 785
(612) 9904 6900
Mobile: 0411 133 315
|
|
