| Paclink Professional Support ServicesAs the leader in lastmile and wireless access solutions, Paclink Professional Support Services is uniquely qualified to assist you in designing, optimising and maintaining your network's performance and availability. Backed by more than 10 years of experience, our Professional Support Services specialists will help you plan, build, operate and maintain your network. Paclink can solve all your voice and data access requirements - both present and future - such as optimising bandwidth efficiency, offering new services at wire-rate performance, increasing reliability, service level agreements, and return on investment. Paclink Professional Support Services has been designed to reduce the risk and complexity involved in transitioning to next generation networks, and comprise a complete set of customisable support packages. Professional Services To Fit Your NeedsChoose from the following professional service families for a successful strategic partnership:
PaclinkCare Maintenance ServicesPaclinkCare Maintenance Services enable you to meet your service level commitments and accurately predict your ongoing maintenance costs. Our PaclinkCare Maintenance Services program provides for up to 24 x 7 x 365 support. Single or multiyear post warranty support agreements ensure maintenance flexibility. Our Support Services program has been specifically designed to expand the availability of our access technology service know-how, and enables you to improve the support you give to your customer base. It assures you of continuous contact from Paclink and Paclink technology manufacturers. In addition, PaclinkCare customers receive priority handling for their cases. PaclinkCare maintenance includes the following services. PaclinkLineProvides immediate access to Paclink expert support teams. Our support teams will answer your queries, diagnose and isolate any possible problem quickly and efficiently. Our PaclinkLine service provides technical support and product information, all based upon on a committed response time model that meets the highest quality standards. PaclinkCarePaclinkCare includes access to MyPaclink. This simple, user friendly web-enabled system allows customers to log and track problems online, and offers the following tools and services:
Comprehensive Support PackagesPaclink Support Packages range from Basic (providing 8 x 5 phone and web enabled support), Advanced (providing 24 x 7 phone and web enabled, and hardware replacement), thru to Premium (providing 24 x 7 phone and web enable, hardware replacement, and on site support). 24 hour Emergency ServicePaclink support engineers are available to answer your calls 24 hours per day, 7 days per week, to assist with trouble shooting, problem resolution, escalation of trouble tickets, and dispatch of onsite services. Hardware ReplacementPaclinkCare Advanced and Premium packages guarantee the availability of replacement hardware. On-Site (Field) SupportPaclinkCare Premium entitles the customer to on site engineers visits within two business days when remote support is not sufficient. On Demand ServicesPaclinkCare provides on-demand services such as on-site product demonstrations, on-site installation support, on-site trouble shooting, on-site training and commissioning. Network Design ServicesPaclink specialists have extensive IP multi-service network design and planning expertise related to the carrier and service provider industry. Our team combines theoretical design knowledge with practical implementation experience to create optimal solutions for all technologies. Our specific areas of expertise are last mile and wireless access, and include:
Implementation ServicesFrom simple cutovers to major network migrations, conversions, and implementations, we can plan and execute an entire deployment strategy from start to finish. Paclink Support Professionals utilize state of the art technology and will enable you to implement network service change to meet defined business objectives and deliverables. Implementation and migration services may include one or all of the following elements:
Field Engineering and Training ServicesOur highly trained Field Engineering Group provides onsite engineering expertise and will integrate with your existing personnel. Paclink Accredited Engineers are specialists in access technologies and are available to undertake:
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